Payment and Refund Policy

Last updated: 13 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all payments made for courses and related services offered by breakingvo. These services include professional video operation training, live signal management instruction, content distribution workshops, camera work programmes, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers all bookings, subscriptions, and purchases made through our commercial website targeting customers in the United Kingdom. It does not extend to third-party platforms or services not directly provided by breakingvo.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Prices include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for optional extras such as extended access to course materials, certification fees, or supplementary live sessions. These charges will be clearly shown before payment is authorised. breakingvo reserves the right to adjust prices, but changes will not affect confirmed bookings.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payments are processed through secure third-party gateways compliant with UK payment standards. Authorisation occurs immediately upon submission, with funds held until the transaction is confirmed. All payment data is encrypted to protect against unauthorised access. Customers should ensure their payment details are accurate to avoid processing delays.

Order Confirmation and Contract Formation

Upon successful payment, an order confirmation email is sent containing details of the purchased course or service. A binding contract is formed when breakingvo issues this confirmation. Until confirmation is received, no contract exists, and any provisional booking may be cancelled without penalty. Customers are advised to review all details in the confirmation email promptly.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations, customers in the United Kingdom have a 14-day cooling-off period from the date of contract formation during which they may cancel without reason. For digital content or services that begin immediately upon purchase, this right may be lost if the customer consents to immediate delivery. Cancellation requests must be submitted in writing via the contact form on our Contacts page.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period provided no substantial portion of the service has been accessed. Non-refundable items include completed course modules, issued certificates, and promotional offers where explicitly stated. Services already delivered or partially consumed are excluded from refund eligibility. Promotional discounts may reduce refund amounts proportionally.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must first access the Contacts page and submit a request through the contact form, providing their order number, full name, and reason for the request. Next, include any supporting documentation such as proof of payment. breakingvo will acknowledge receipt within five working days. Incomplete requests may be returned for additional information.

Inspection, Approval, Rejection, and Notification

Each refund request undergoes inspection by our team to verify eligibility against this policy. Approval or rejection is determined within ten working days. Customers receive notification via email detailing the decision and any next steps. Rejected requests include an explanation and options for appeal or further contact.

Refund Method, Processing Time, and Fund Receipt

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank processing may extend this to fourteen days. Customers are responsible for monitoring their accounts. If funds do not appear within the expected timeframe, contact [email protected] or +44 7575 701535 for assistance.

Special Rules for Digital Content, Subscriptions, and Services

For digital course content and subscriptions, access is granted immediately upon payment, limiting cancellation rights once consumption begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to specific terms disclosed at purchase and may carry shorter refund windows. Services involving live sessions require at least seven days' notice for rescheduling to qualify for adjustments.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order suspension until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity prompts immediate account hold and notification to relevant authorities under UK law. Customers must report issues promptly to avoid complications.

Mandatory Consumer Rights in the United Kingdom

This policy operates alongside rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations, which cannot be excluded. These include remedies for faulty services and the right to cancel within statutory periods. breakingvo complies fully with UK GDPR and Data Protection Act requirements where payment data is processed, ensuring transparency in all transactions.

Contact Route, Policy Changes, and Last-Updated Date

For questions regarding this policy, use the contact form on the Contacts page or reach [email protected], +44 7575 701535, or Holmbush Road, Putney, London SW15 3LE, United Kingdom. breakingvo may update this policy periodically to reflect legal changes. The current version is dated 13 October 2026 and supersedes prior versions. Continued use of services constitutes acceptance of the latest policy.